Refunds & returns

Everything here is made to order, one piece at a time. That shapes the policy below: we can put right anything that arrives wrong, but we can’t restock a thing that was made for you alone.

Printed objects

If a print arrives damaged, faulty, or not what you ordered, tell us and we will reprint it or refund it. Open a conversation from your orders — you can attach photographs, which is usually all we need to see what went wrong.

Because each piece is made to your specification, we don’t offer change-of-mind returns once printing has started. If you get in touch before we begin, we will cancel and refund in full.

If a parcel never arrives, tell us. We will trace it and, if it is lost, remake or refund it.

Digital files

Buying the files gives you the STL, 3MF and full-resolution model immediately. A file cannot be given back, so this sale is final. You confirm you understand that before paying — the checkbox at checkout is a record that you asked for immediate access and accepted losing the right to change your mind.

That is about changing your mind. It is not a disclaimer of quality. If a model is genuinely defective — unprintable geometry, holes in the mesh, not the thing you were shown — write to us and we will fix it or refund it.

Files are $9.00. Ordering a printed piece includes the files at no extra cost.

Commissions

A commission is quoted before you pay, and you are free to decline the quote. Once accepted, the design work begins, so a commission can’t be cancelled for a change of mind. If what we deliver doesn’t match what we quoted, we will put it right or refund it.

How refunds are paid

Refunds go back to the original payment method through Stripe, our payment processor. They usually appear within five to ten business days, depending on your bank. Partial refunds are possible where only part of an order went wrong.

Your statutory rights

Nothing in this policy takes away rights you have by law. In Canada those come from your provincial consumer protection legislation; if you are buying from elsewhere, your local consumer law may give you more than this policy does, and where it does, it wins. In particular, rights relating to faulty goods cannot be waived, by us or by you.

Talk to us first

If something is wrong, please raise it with us before contacting your bank. We would much rather fix it — and a chargeback takes weeks and helps nobody. Reach us at [support@yourdomain.com], or open a conversation from your orders.

[Legal name], [registered address], [province], Canada.